FAQ

1. Do you accept returns/ exchanges?

2. Do you ship international?

3. Do you charge shipping fee?

4. Do you expedite the shipping?

5. Where is my order confirmation email?

6. Can I cancel my order?

7. What do I do if I received my package damaged?

8. Where is my package?

9. What do I do If I received incorrect sizes, color or design?

10. What do I do if I received partial order?

 

 1. Do you accept returns/ exchanges?

    Yes , we do accept the returns for all the items within 30 days.

 

2. Do you ship international?

    Sorry, As if now we are not shipping internationally.

 

3. Do you charge shipping fee?

    Yes, there is a standard shipping fee if your order is below $49.

 

4. Do you expedite the shipping?

    Yes! We can offer the expedited shipping for extra fee.

 

5. How long does it take to get my order confirmation email?

    Once the order is placed, you can expect to receive your order confirmation email within 15 mins or sooner.

 

6 .Can I cancel my Order?

     Unfortunately, we are not able to cancel the order since we process the order as soon as they are placed, but you can contact us for return process once you receive your order.

 

7. What do I do if I used my package damaged?

     We are so sorry to hear that items arrived damage. Don't worry we are here to help you! You may reach out to us at our contact us page, we are more than happy to assist you with refund or replacement.

 

 8. Where is my package?

    We are so sorry to hear that we didn’t received your order yet! You may write to us on our contact us page and we will respond you in 24hrs.

 

 9. What do I do If I received incorrect sizes, color or design?

     We are very sorry for the any inconvenience this has caused and we are here to serve you better! Please contact us and we will definitely help you with right solution.

 

 10. What do I do if I received partial order?

       Please do not worry, We always try to do our best to ship all the items in one shipment, but sometimes due to inventory issues we have to do it in multiple tracking numbers, Please reach out to us for assistance.